Every product decision at Compo Closet starts with the same question: what would actually make someone's trip better? Not what looks good in a spec sheet — what happens when you're days off-grid, the nearest long-drop is two hours away, and you just need the toilet to work.
We don't get to answer that question for ourselves. Our customers do. So instead of telling you what we think we've built, here's what we set out to achieve — and, in their own words (real, verified Google reviews from Compo Closet Australia customers), whether we actually got there.
What We Set Out to Build
- Freedom from dump points — a toilet that actually changes where you can camp.
- Real people on the other end — not a call centre, not a chatbot.
- Something built to last — years of full-time use, not a season.
- Straight answers before the sale — not just after it.
- A business you can actually find — in person, at the shows, not just online.
Here's how that's played out.
1. Freedom From Dump Points
This is the whole reason Cuddy exists. Chemical cassette toilets tie your trip to the next dump point. We wanted to break that link entirely.
★★★★★
"Best thing we have added to the caravan no more looking for dump points and we can stay off grid for weeks."
— Alecia, verified Google review
★★★★★
"I bought the compo closet for our caravan, best decision we ever made, was so easy to use and saved us so much time chasing after dump points. The team at compo closet were super easy to deal with and the shipping was super fast. Very impressed 👌"
— John Debruyn, verified Google review
★★★★★
"Cuddy Compoat toilet is a travelling life changer. No more looking for dumps. Easy to operate. No chemicals. No smell."
— K 2, verified Google review
★★★★★
"We purchased our Cuddy composting toilet to replace the existing chemical toilet in our hybrid and couldn't be happier."
— Neville Gosschalk, verified Google review
2. Real People on the Other End
Anyone can sell a toilet. What's harder is answering the phone when something goes wrong 500km from the nearest town. This is the one our customers mention more than anything else — usually by name.
★★★★★
"Had a minor issue with the fan, cc replaced it as soon as it was brought to their attention at no cost to me"
— Jock Isdale, verified Google review
★★★★★
"I emailed with a minor problem in setting up. Within a short time, I received a phone call to help me through the problem which was an easy fix when I knew what I was doing. Excellent service."
— Joanne Hurley, verified Google review
★★★★★
"Dealing with Michael & this company has been a great experience, his customer service has been amazing and a lot of company's could take notice of how customer service is done."
— corinne newbold, verified Google review
★★★★★
"Amazing customer service from Michael Hahn. Always informative and helpful with any concerns or queries. Love my Cuddy."
— Kerrie Brooks, verified Google review
★★★★★
"Full marks for customer service. Had a chat with Michael before buying. Easy to set up once."
— Maura Luxford, verified Google review
★★★★★
"The Cuddy looks great, nice and light and Michael is a very cheerful and helpful chap. Cheers Mick"
— Mick Britton, verified Google review
★★★★★
"Yet to install or use it it but after sales service was well and truly above expectations. Had a small issue and it was resolved immediately."
— Jeff Elliott, verified Google review
★★★★★
"I have had nothing but good from you guys 👌 I received my Cuddy in good time, good order and fitted it in no time at all."
— Greg "DUCK" Thomas, verified Google review
3. Built to Last
A composting toilet only earns its price tag if it's still working two, three, four years in. We hear about the good years, not just the first unboxing.
★★★★★
"We've had our Cuddy for over 2 years, full time use and we love it! Best upgrade ever! The after-sales service from Compo Closet Australia is amazing!"
— Gary and Rosie Schodel, verified Google review
★★★★★
"Had ours for about 2 years now, a few minor issues in that time which have always been sorted out extremely quickly. Great service from them as always"
— Shaun Campbell, verified Google review
★★★★★
"We purchased a Cuddy from Compo Closet and couldn't be happier....both with the product and the customer service."
— Lyna55, verified Google review
★★★★★
"Great people to deal with … informative and refreshingly customer focused. Anything we order turns up quickly … no matter where we are in Australia at the time. The compo closet is a great item … once we sorted out the correct mixing rate of water everything gelled. We found a great method to prevent splash back into the compost area and it's working excellently."
— Scott Hannay, verified Google review
★★★★★
"Great service and great product!"
— Gary Fietz, verified Google review
4. Straight Answers Before the Sale, Not Just After
A composting toilet is a considered purchase, and we'd rather talk someone out of the wrong model than have them regret the right-looking one. That means answering the awkward questions before money changes hands.
★★★★★
"During a phone call to address a query prior to purchasing my product, my query was fully addressed in a straightforward and honest manner. Delivery was quick and my product has met expectations. Great company to deal with!!!"
— Diane Hinchcliffe, verified Google review
★★★★★
"Website easy to navigate and order products. Pricing very good which included free postage. Products dispatched immediately and received promptly. Excellent company to deal with, backing their products with great customer service. Highly recommend Compo Closet and their products."
— Graeme Law, verified Google review
★★★★★
"Quick free postage, great support, follow up phone call to make sure it was received ok."
— John O, verified Google review
★★★★★
"Researched composting toilets thoroughly before purchasing a Cuddy. Outstanding product and service from Michael and the team. Nothing is to much trouble and very prompt responses on any questions or issues. Highly recommend the toilet and the service is outstanding from Compo Closet Australia."
— John M, verified Google review
★★★★★
"Love - Love - Love it - simply the BEST - would not be without it."
— Brigitte Johnston, verified Google review
★★★★★
"Our Cuddy is one of the best things we have added to our camping equipment. It's easy to use and allows us to camp in so many more places. The service from Compo Closet has been exceptional and the Facebook page is a useful resource. We use ours in a campertrailer."
— Diane P, verified Google review
5. Turn Up in Person
Online reviews only go so far when you're about to cut a hole in your caravan. That's why Michael still does the caravan and camping show circuit himself, and why we built out a stockist and installer network — so you can see, sit on, and ask questions about a Cuddy before you commit.
★★★★★
"Removed chem toilet, Cuddy installed and vented externally, on off switch for fan. Have not used yet but working up to that! Thanks Michael for assistance at the Perth Show."
— Darryl Smith, verified Google review
★★★★★
"I purchased my cuddy composting toilet from Michael at the Perth caravaning show in March this year. Michael was extremely informative regards the cuddy and his sales service was excellent. I have removed my caravan thetford cassette toilet and installed the cuddy... Installation was very easy and I vented the unit externally."
— Anthony Gallaher, verified Google review
Want to see one in person yourself? Check our stockists page, find a caravan service business through our installer network, or catch us at an upcoming show.
The Short Version
We can't promise every trip will be perfect — fans occasionally need replacing, and setup has a learning curve like anything new. What we can promise is what these reviews actually show: when something does go wrong, a real person sorts it out quickly, usually at no cost, and usually with Michael's name attached to the reply. That's not an accident. It's the whole point.
Shop Cuddy — $1,795 | Shop Cuddy Lite — $1,450 | See how Cuddy compares
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